In the last of our blog series on User Research and Design, hear from one of our User Researchers.

Read our Q & A with one of our User Researchers on how a psychology background benefits design of digital services every day.

I sometimes wonder why we bother using the term ‘user’ at all. Before I started working on government services, the user was rarely considered in the terms many of us have now come to understand. Yet for everything we’ve learned about the importance of testing a thing with the users of the thing, there is…