I am a user researcher at Kainos, currently leading research on a major government transformation project. Before COVID-19, the majority of my research was face to face but after March 2020 that quickly changed to conducting all user research remotely, as it did for most user researchers. I was comfortable with this as there have…

Read this post about the Design training academy held in September

In the last of our blog series on User Research and Design, hear from one of our User Researchers.

Read our Q & A with one of our User Researchers on how a psychology background benefits design of digital services every day.

Marc Heasman talks about the sources of insights valuable in understanding user needs.

You can now watch the talks from February’s ProductTank Belfast here.

I sometimes wonder why we bother using the term ‘user’ at all. Before I started working on government services, the user was rarely considered in the terms many of us have now come to understand. Yet for everything we’ve learned about the importance of testing a thing with the users of the thing, there is…