User-centred design
Applying user-centred design to your products and services
At Kainos, we apply user research, data insights and design expertise to build the right products, services and strategies for your users and your organisation.
Our team includes:
- Experience strategists
- Service designers
- User researchers
- Content designers
- User experience (UX) designers
- Visual designers
We work in multidisciplinary teams, collaborating with technical architects, developers, product managers, and you as stakeholders to ensure we solve the full scope of the problem.
How we do it
Human-centred problem solving
We incorporate a human-centred approach to problem solving to set a combined vision and strategy that meets your project goals.
Understanding the wider ecosystem
We help you see the full picture by mapping your project landscape and ensuring everyone is aligned.
Using research to meet user need
We help you discover, research and test with users to make sure they can navigate and understand your service.
Designing clear, accessible products
We create products that are easy to use with content that is easy to understand. We ensure accessibility for everyone. Starting with simple prototypes, we continuously improve throughout the product lifecycle until it works seamlessly.
Agile delivery
We’re experienced in agile methodologies, using a dual-track approach that lets us make live improvements while continuously uncovering new insights.
Our impact: Design thinking, inclusivity and accessibility
We’ve delivered over 100 user-centred projects, driving digital transformation across government, healthcare and commercial sectors. Our work has passed rigorous service assessments, undergone accessibility audits and earned industry recognition.
We build products and services that meet standards and principles for quality, accessibility and usability.
Highlights of our impact:
- Our projects have passed UK government and NHS assessments, meeting best practices for accessibility and user-centred design.
- We provided a more accessible way for UK citizens to book 3 million driving theory tests annually, delivering the largest ever digital transformation project for DVSA.
- We designed the NHS App, taking it from discovery to live for 40 million UK citizens in just 13 months.
Working with Kainos Design
When you partner with us, you’ll get:
- Efficiency: Deliver great user experiences while keeping IT investments in check.
- Expertise: Access the right design and development expertise from one trusted supplier, reducing complexity.
- Seamless experiences: Ensure consistency across all devices, touchpoints and interactions.
- Focused solutions: Focus on solving the right problems, driven by user needs and business goals.
"Working with Kainos throughout the Discovery and Alpha phases has been an invaluable experience for us at NIHR. Their expertise and partnership in design and delivery were instrumental in our project's success. Kainos team's deep subject matter expertise is truly exceptional and rare to find. Their support throughout the development process, including navigating GDS Assessment, was invaluable. We couldn't have achieved our goals without their guidance and dedication. Kainos has been an exceptional partner, and we highly recommend them to anyone seeking top-notch expertise and seamless project execution."
See how we can help your business
Looking to digitally transform your business? Get in touch to see how we can help you.
Curious about a career in Kainos Design?
Working in the Kainos user-centred design team means doing a job you value and working in a way that suits you.